The Consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days from the day of their receipt, makes full proof of the receipt the date shown on the delivery note. Although not required by law, in order to improve the service, a brief explanatory note of the reason for the withdrawal would be welcome. The right of withdrawal is exercised by sending a written communication to the Professional's address within the prescribed period by registered letter with acknowledgment of receipt; notwithstanding the provisions of art. 54 of Legislative Decree 206/2005, the communication can be sent within the same term also by e-mail to the e-mail address If the goods have been delivered, the Consumer is obliged at his own expense to return it or make it available to the Professional or the person designated by him, within 14 working days from the date of receipt of the goods, the date shown on the document is full proof. delivery, upon written indication of the chosen return method; in the absence of the above, the return will be deemed to have been made by postal service. Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with the original packaging and any manuals, without any lack.

If the product has been delivered, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The Customer must send the product properly packaged and packaged.

The Professional, in case of exercise of the right of withdrawal by the Customer, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.

The Professional accepts returns kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents / additives, or products damaged by the Customer due to inexperience will not be replaced or refunded.

The Customer must insert a copy of the delivery document received inside the packaging box.

The risks of transport for the return of the products are fully borne by the customer.

If the Consumer exercises the right of withdrawal in accordance with the above, the Professional will reimburse the sums already paid no later than 30 days from the date on which he became aware of the consumer's exercise of the right of withdrawal, reserving in any case , the right to withhold the refund until the goods are received. If the price has been paid by credit card, the Professional will credit the same sum, through the issuing institution, to the Consumer's card or to the PayPal account or through the bank details communicated by the same; the refund will be free of charge.

As foreseen by the legislative decree 6/9/2005 n. 206, the right of withdrawal governed by these conditions of sale does not apply to goods commissioned ad hoc for the customer or which cannot be returned or are liable to deteriorate or expire rapidly.

If the Customer has purchased a service (for example the purchase of Gift Cards), he will not be able to exercise the right of withdrawal for the part he has already used.

New Account Register

Already have an account?
Log in instead Or Reset password